The National Insurance Brokers Association (NIBA) is the unified voice of the insurance broking profession across Australia.
Our mission is to empower our members and strengthen our community. We advocate for the industry and support insurance brokers as essential advisers to Australian communities.
NIBA is based on three core pillars – Representation, Professionalism and Community – which guide our work in advocacy, education, thought leadership and events.
By joining NIBA, you’ll play a crucial role in amplifying these efforts and helping us shape the future of insurance broking.
Role Overview
Join NIBA as our Membership and Operations Coordinator and play a key role in business operations, member engagement and organisational support. Reporting to the Head of Business Operations, you’ll keep things running smoothly across the office and systems, provide excellent service to members and stakeholders, and support key initiatives across the organisation.
Based in our centrally located Town Hall office in Sydney, you’ll be part of a small, close-knit team. As the first point of contact, you’ll manage enquiries, maintain accurate data and member records, and ensure our core processes are completed accurately and on time. You’ll also contribute to ongoing projects that support NIBA’s strategy and long-term direction.
If you enjoy multitasking, problem-solving and being the person who “makes things happen,” this role offers strong variety and the chance to grow your skills in a purpose-driven environment.
Responsibilities
Member and Stakeholder Engagement: You’ll manage NIBA’s main phone line and shared inboxes, acting as the first point of contact for members, stakeholders and partners. You’ll deliver an exceptional experience by responding promptly, professionally and helpfully across all enquiries.
Membership and Data Management: You’ll keep member records accurate and up to date, maintain strong data hygiene in our CRM, and support membership lifecycle processes, including professional designation applications.
CPD and Education Support: You’ll assist with CPD and education-related enquiries, help administer accreditation processes, and ensure members have the information they need to meet their requirements.
Business and Office Operations: You’ll ensure the smooth running of the office day to day, welcome guests and maintain a well-organised workspace. You’ll also provide general administrative support across the team, including assistance with invoicing and document preparation.
Project and Event Support: You’ll support organisational projects aligned with NIBA’s strategy and provide ad hoc assistance to the events team throughout the year.
Process Improvement and Problem Solving: You’ll use your initiative and curiosity to identify opportunities to improve how we work, troubleshoot challenges and help our systems and processes evolve with the needs of the organisation.
Skills & Qualifications
- 2+ years’ experience in office administration, operations or a similar role
- Admin superstar with exceptional organisational skills and the ability to manage competing priorities
- Tech-savvy and confident in troubleshooting basic IT and software issues
- Strong problem-solving skills with a common-sense approach to daily operations
- Excellent attention to detail while juggling multiple tasks efficiently
- Outstanding written and verbal communication skills
- A strong customer service focus with a proactive and positive attitude
- Eagerness to learn, take initiative, and grow within a small, purpose-driven team.
Why Join Us?
NIBA is committed to delivering an exceptional experience for our members while fostering a supportive and collaborative work environment. You’ll be part of a dynamic team where your contribution will make a meaningful impact, and where learning and growth are encouraged.
If you thrive in a varied, fast-paced environment and enjoy being at the heart of operations, we’d love to hear from you! Apply via SEEK here.
