Flexible work arrangements- Full time ongoing
- Great benefits
The Position
We’re looking for a passionate and proactive Membership Engagement Officer to help us connect, inspire, and grow our vibrant community of social workers across Australia. Reporting to the Team Leader, Member Engagement & Growth, you’ll play a key role in creating meaningful experiences for our members—online, in-person, and everywhere in between.
This is not your average desk job. You’ll be out and about - travelling interstate, attending events, and engaging directly with members - bringing the AASW to life wherever our community is. One day you might be sparking conversations at a local networking event, the next supporting our business development team face-to-face, or running a targeted email campaign that makes members feel heard and valued.
Your work will center on:
- building genuine connections with members and understanding their needs,
- driving growth by identifying opportunities to welcome new members into the AASW community,
- guiding members to access the services and support that make their membership matter, and
- championing the AASW brand and everything it stands for.
If you thrive on variety, love connecting with people, and want to be part of a team that makes a real difference for social workers, this role will keep you challenged, inspired, and always moving forward.
About the Association
The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 17,000 members. The AASW sets the benchmarks for professional education and practice in social work and has a strong voice on matters of social justice, human rights and issues that impact upon the quality of life of all Australians.
What our team thinks …
We are proud to share highlights from our recent staff culture survey. Responding with ‘strongly agree’ or ‘agree’, our team reports:
94% - find professional meaning in my work
88% - proud to work with us
90% - would recommend the AASW as a good place to work
Your Key Responsibilities
- Actively build and nurture meaningful connections within the AASW membership community, creating a welcoming and inclusive environment that inspires ongoing engagement and pride in belonging.
- Take initiative in designing, managing, and delivering dynamic membership engagement opportunities - both online and in-person - that create value, connection, and visibility for AASW Members.
- Monitor and update online channels (website, social media and Community Hub) with member engagement opportunities.
- Proactively promote upcoming Professional Development opportunities to members using persuasive communication strategies to maximise engagement and participation.
- Collaborate across AASW teams - specifically Social Policy and Advocacy, Member Services and other teams - to co-create impactful engagement campaigns and initiatives.
- Proactively coordinate and support the activities of Branch Management Committees, Practice Groups, and Networking Groups, ensuring smooth operations and positive contributions to member experience.
- Champion AASW membership to non-members with passion and purpose, using engaging messaging and tailored outreach to encourage membership conversion and growth.
- Maintain regular, positive contact with members through phone, email, in-person interactions, and the Community Hub - building trusted relationships and a sense of community at every touchpoint.
- Actively seek out and identify opportunities for continuous improvement in membership engagement offerings, bringing forward creative ideas and feedback to strengthen outcomes.
- Take ownership in supporting and/or leading key initiatives aligned to the Member Engagement and Growth Strategy, contributing to innovation and strategic progress.
- Monitor, report, and analyse member feedback, engagement data, and digital interactions—using insights to inform improvements and share successes across the team.
Key selection criteria - Qualifications and Experience
- Demonstrated experience in membership engagement, preferably within a professional association or similar member-based environment.
- Proven ability to plan, coordinate, and deliver high-quality virtual and in-person events for up to 150 participants.
- Ability to undertake frequent interstate travel (often overnight).
- Strong proficiency in using event and CRM platforms such as Zoom and Salesforce
- Excellent written and verbal communication skills, with the ability to tailor messages for diverse audiences.
- Demonstrated ability to confidently engage and build relationships with a wide range of internal and external stakeholders.
- Highly self-motivated, with the ability to work independently, manage competing priorities, and meet deadlines with minimal supervision.
- Experience in conflict resolution and issue management with a solutions-focused approach
- Ability to analyse data and produce meaningful reports to inform decision-making and measure engagement outcomes.
- An understanding of, or experience with, the social work profession and the unique needs of the communities they support.
How to Apply:
The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.
To be considered for this role, your application must include your résumé and a cover letter telling us why you think the role would be a good fit for you. Apply via SEEK here.
Please direct any queries to: courtney.thompson@aasw.asn.au
Applications close 10 September 2025 however, we reserve the right to end the closing date early.
