About Us
The Australian Medical Association (NSW) is an independent association representing the medical profession in NSW. As the state’s peak medical-political lobbying body, AMA (NSW) is dedicated to providing its members with representation and advocacy on a variety of medical issues, workplace relations advice and representation and commercial benefits. We are located in St Leonards close to train and metro.

About the Role
We are seeking a proactive and organised Office and Membership Assistant to support the smooth operation of our organisation and deliver exceptional service to our members. This role is ideal for someone who thrives in a busy environment, enjoys variety, and takes pride in providing high‑quality support across multiple teams. In this dual‑focused role, you will be responsible for supporting office operations to ensure a professional, well‑functioning workplace as well as maintaining accurate membership data and delivering an outstanding member experience. This position is full time onsite 5 days per week.

Key Responsibilities
Member Services:

• Maintain and update membership records with accuracy and confidentiality, following scheduled data updates and organisational data protocols.
• Run detailed data queries, undertake weekly and monthly data integrity checks, prepare ad hoc reports, and support the annual renewal cycle.
• Ensure accurate membership data is available for communications, marketing campaigns, and targeted engagement through iMIS.
• Identify opportunities to improve membership processes and optimise database workflows.
• Manage monthly instalment payments, including batch generation, verification, exception handling, and ensuring renewals reflect correct pricing.
• Process membership applications, renewals, resignations, and payments, following up incomplete transactions promptly.
• Receipt payments, troubleshoot account or payment issues, and collaborate with Finance on reconciliations, revenue tracking, and resolving discrepancies.
• Deliver exceptional service via phone, email, reception, and in‑person enquiries, ensuring a professional member experience aligned with our brand.
• Support onboarding, renewal communications, EDMs, mailouts, and member‑focused campaigns.
• Assist with member recruitment, retention initiatives, and re‑engagement of lapsed members.

Office Support & Administration:

• Provide responsive administrative support to all teams, ensuring smooth office operations and high‑quality internal service.
• Manage reception and membership phone lines, ensuring consistent coverage during breaks through coordination with other staff.
• Assist visitors and delivery personnel while maintaining office security procedures.
• Monitor and order office supplies such as snacks, kitchen items, stationery, and printer consumables.
• Purchase and prepare catering for staff onsite events.
• Maintain a clean and well‑organised kitchen, including dishwashers and coffee supplies.
• Keep meeting rooms tidy, stocked, and technologically ready for daily use, including Board and Council meeting setups.
• Support evening meetings, including coordinating catering and deliveries.
• Provide administrative assistance such as printing documents, coordinating catering, and preparing rooms for events.
• Manage incoming mail and update Return to Sender records.
• Maintain first aid supplies and registers.
• Maintain current first aid and fire warden training accreditation
• Participate in cross‑training to provide coverage during planned leave, as required.

About You
To be successful you will be:

• Highly organised with strong attention to detail.
• Professional communicator with strong customer service skills.
• A proactive team player who enjoys supporting others.
• Able to manage competing priorities in a dynamic environment.
• Proficiency in Microsoft Office
• Comfortable working with databases; iMIS experience highly regarded.

Why Join AMA (NSW)
At AMA (NSW), we are committed to providing a supportive, collaborative and inclusive work environment that enables our employees to thrive. We offer competitive remuneration, purpose driven work supporting NSW doctors, ongoing professional development opportunities, and a range of benefits to support your Health and wellbeing. Join our small, friendly team and make a positive impact on our members’ experience whilst enjoying a supportive and dynamic work environment.

Apply Now
Please submit your resume and a brief cover letter via SEEK outlining your experience and suitability for this role. Shortlisting of applications will commence immediately, so we encourage you to apply as soon as possible to avoid missing out.

Please note. Applications through recruitment agencies will not be accepted. Direct applications only.