About the role
We are seeking a highly organised and member-focused Member Communities Coordinator to support the delivery of high-quality services to our members, Communities of Practice, working groups, advisory groups and key stakeholders. This role will suit someone who enjoys variety, takes pride in strong administration, and is comfortable working with committees, member groups and internal teams to keep activities moving smoothly. You will play an important role in coordinating Communities of Practice activities, supporting meetings and member initiatives, maintaining accurate records, and helping ensure our members receive a warm, professional and responsive experience.

Part-time role 30.4 hours per week, remote work from home based in either NSW, QLD or VIC

What you’ll be doing
In this role, you will:

• coordinate the annual program of Communities of Practice activities, including topics, speakers, meetings and events
• provide administrative and executive support to working groups, advisory groups and committees
• prepare agendas, minutes, correspondence and meeting materials
• maintain contact lists, filing systems, speaker schedules and relevant records
• support updates to website content and member-facing information
• assist with drafting correspondence, reports, presentations, KPI updates and member communications
• maintain accurate member information in the CRM
• provide professional and timely support to members and stakeholders
• build positive relationships with members, committee participants, staff and external stakeholders
• support the Head of Member Services with projects and initiatives linked to the strategic plan
• contribute to team planning, reporting and continuous improvement activities

About you
You will be a reliable, professional and detail-oriented person who enjoys working with people and providing excellent service.

You will bring:

• previous experience in an administration, coordination, executive support or member services role
• experience supporting committees, working groups or similar stakeholder groups
• strong organisational skills and excellent attention to detail
• confident written and verbal communication skills
• the ability to manage multiple priorities and meet deadlines
• confidence working in digital systems such as Zoom, Teams, Google Docs and Microsoft Office
• experience using a CRM, ideally Salesforce
• sound judgement, discretion and professionalism
• the ability to work both autonomously and as part of a collaborative remote team
• Experience in a membership organisation, professional association, training organisation, not-for-profit or customer service environment would be highly regarded.

About us
The Engagement Institute is Australasia’s leading voice for the community and stakeholder engagement sector. We empower engagement professionals across Australia and New Zealand by providing the skills, connections, and advocacy to shape better futures.

Our vision: Meaningful engagement, shaping better futures.

Our values: Curious. Collaborative. Remarkable.

We care deeply about being inclusive and providing a workplace where everyone is respected and valued for who they are and their unique contribution. We are committed to ensuring equity, inclusion and diversity in our workforce and encourage applications from people of all backgrounds and experiences. Know that no matter your role with us you’ll have the opportunity to make a difference. We want our employees to bring their whole self to work.

Become part of a team that values collaboration, a positive attitude, and being remarkable in everything we do.

Gain access to our employee wellbeing program including;

• Annual wellbeing allowance to put toward your personal wellbeing
• A dedicated Birthday leave day each year
• Employee Assistance Program

What you will need

• a quiet, dedicated and safe home office
• reliable internet connection
• a great can-do attitude

Further information
Please direct any questions to sharon@engagementinstitute.org.au with the subject header: Member Communities Coordinator

Applications Close: 22 May 2026 - however we will be looking at applicants as they come through so don't wait to apply.