Job Summary:
We are seeking a motivated and detail-oriented Program Officer. This role supports APNA programs which strives to strengthen Australia’s primary health care system by delivering reliable program administration, recruitment and stakeholder support, enabling effective service delivery, workforce capability, and positive experiences for nurses and partners nationwide.

Key Responsibilities:
Program Delivery

• Provide high‑quality administrative, recruitment and client service support across APNA programs, responding to enquiries via phone, email and digital platforms, and escalating issues as required.
• Support program delivery, engagement and recruitment activities, including coordinating tasks from demand forecasts and ensuring smooth day‑to‑day program operations.
• Deliver comprehensive program administration, including drafting routine correspondence, coordinating follow‑ups, scheduling activities, and supporting stakeholder engagement related to clinical placements and workforce participation.
• Accurately maintain stakeholder, placement and recruitment data in relevant systems (e.g. placement software and CRM), ensuring data integrity, documentation completeness and compliance with established standards and workflows.​
• Work collaboratively across APNA teams to align program activities with organisational engagement priorities, identify operational risks and improvement opportunities, and contribute accurate data and insights for reporting and evaluation.
• Demonstrate initiative, sound judgement and accountability in managing routine tasks autonomously, while adhering to APNA policies, procedures, data governance and contributing flexibly to wider organisational priorities as needed.
• Undertake other duties as reasonably required within the scope of the role, skills and experience.​
• Adhere to APNA’s policies, procedures, and occupational health and safety guidelines to ensure safe and compliant work practices.
• Provide professional, courteous, and efficient client service to all stakeholders.

Skills and Knowledge Required:
Essential skills

• Written communication: prepares and contributes to clear, concise and grammatically correct written communications in collaboration with the broader team.
• Information technology: proficient in MS Office Suite and willing to develop proficiency in other relevant software.

Personal attributes and skills

• Verbal communication: clearly explains information and listens to feedback. Speaks clearly and concisely. Uses a polite and considerate manner when dealing with others.
• Organising and planning: prioritises tasks and implements effective work systems and procedures.
• Organisational awareness: understands and complies with APNA policies and procedures.
• Teamwork: Cooperates and works well with others. Collaborates and shares information. Accommodates and works well with the different working styles of others.

Qualifications and Experience:
Essential qualifications and experience

• Demonstrated problem-solving skills with the ability to adapt in a flexible, fast-paced work environment.
• Strong customer service focus, with experience in managing multiple stakeholder needs and priorities.
• Proven ability to use initiative and work both independently and collaboratively within a team.

Apply via SEEK here.  Please include a cover letter, addressing the key selection criteria and a maximum 3-page resume in your application.

For more information about APNA Programs, visit https://www.apna.asn.au/profession/career-pathways