Institute of Public Administration Australia NSW (IPAA NSW)- Not-For-Profit Member Association
- Hybrid working arrangements
- Sydney CBD NSW 2000
- Full time permanent
About the organisation:
The Institute of Public Administration Australia NSW (IPAA NSW) is the professional association for almost half a million people working across the NSW public sector. They exist to support a confident, capable and connected public sector by helping public servants be at their best for themselves, their careers, and the people of NSW.
About the role:
As the Membership Manager, you will play a pivotal role in shaping IPAA NSW’s next stage of growth. This is an exciting opportunity to lead the rollout of a newly designed membership model, including a five-tier structure and refreshed value proposition.
You will drive initiatives that enhance member experience, grow engagement, and increase membership across key segments. This hands-on role blends strategic leadership with operational delivery, allowing you to influence how members connect, participate, and benefit from IPAA NSW. You will collaborate closely with internal teams and external partners to strengthen relationships, streamline processes, and ensure the membership function delivers long-term value.
To be successful you will have:
- Minimum three years’ experience in a membership management role within a professional association
- Proven ability to design and execute strategies that drive member acquisition, engagement, retention, and growth
- Strong stakeholder management skills, with the ability to influence and collaborate across teams and departments
- Strong expertise in CRM systems (experience with iMIS highly regarded) and data analytics to inform decision-making
- A proactive, solutions-driven mindset with a focus on delivering member-focused outcomes and continuous improvement
- Tertiary qualification in Communications, Business, Marketing, Community Development, Public Relations or a related discipline highly regarded however not essential
- Excellent communication and influencing skills, with the ability to translate insights into actionable strategies
Responsibilities:
- Lead the implementation and ongoing refinement of IPAA NSW new membership tier structure and value proposition
- Drive initiatives to increase membership acquisition, engagement, and retention
- Oversee the end-to-end membership experience, including administration, onboarding, and member support
- Analyse membership data and trends to track performance and identify opportunities for improvement
- Manage relationships with key partners, including government portfolios, ensuring value and engagement
- Collaborate with internal teams to inform events, learning programs, and networking initiatives
- Support the development of member communities to strengthen connection and participation
- Identify and implement improvements across systems, processes, and automation
- Represent IPAA NSW at events and engage directly with members where required
If you’re a strategic, member-focused leader ready to make an impact, apply now to join IPAA NSW and shape the future of public sector membership. Alternatively, if you have any further questions please email Savannah on savannah.spence@beaumontpeople.com.au or call 07 5615 0037.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
