Position Purpose
The purpose of the Professional Learning & Development Coordinator is to provide support across all Professional Learning & Development (PLD) workstreams, contributing to the implementation of Professional Development (PD), continuous learning initiatives, Course Accreditation, learning activity registration and promotion.

About Australian Counselling Association (ACA)
The Australian Counselling Association is a non-profit, professional organisation that is dedicated to the counselling and psychotherapy profession. ACA is the largest peak body for counselling and psychotherapy in Australia.

ACA serves as a cornerstone for the counselling community, ensuring accreditation, professional development and growth, ethical conduct, and high standards in education and practice.

About the role
The roles and responsibilities are outlined below:

• Provide administrative support, record-keeping, training and issue resolution to internal and external stakeholders (including members, colleagues, and external Providers).
• Manage incoming queries from multiple online sources, responding with professional accuracy and referring and/or escalating to necessary respondents as required.
• Initiate, support and develop professional and ongoing relationships with current Providers and potential leads via phone, virtual, and written correspondence.
• Provide training and continued guidance across the department’s available services and products.
• Triage and action learning content and incoming applications to ACA standards; provide recommendations and reports to internal and inter-departmental teams.
• Collaboration, team support and cooperation is an essential feature of this role; tasks will be shared, re-distributed and/or re-allocated to ensure the prevention of task overwhelm, especially during seasons of high-volume or when members of the team are travelling.
• Assist with audit and compliance of PD to ACA policies and standards.
• Contribute to communications and promotional activities offered to ACA members.
• Records Management - Working with the PLD Officer, maintain an accurate catalogue of Professional Development learning activities on the ACA Learning Hub.
• Support the facilitation of monthly webinars delivered to ACA registered counsellors.
• Adhoc duties as required.

Qualifications:

• Minimum of 2 years of experience in a similar role or able to demonstrate ability to succeed in this role through transferable skills.

Experience:

• Excellent communication skills; ability to communicate effectively and confidently to a wide variety of professional backgrounds and audience across a variety of trained offered services and products.
• Excellent stakeholder engagement ability in leads generation, relationship curation and customer service maintenance.
• Proficient in managing large databases, preparing monthly summaries for reporting purposes, and management across multiple online programs and applications such as cloud-based software and learning management systems (LMS).
• Proven experience in multitasking across multiple workstreams and online tools.
• Understanding of the counselling profession or a similar sector.

Desirable:

• A tertiary (Diploma / Degree) qualification in a relevant field is highly desirable, such as adult education, learning & development, or training & assessment or counselling.
• Experience with LMS software, cloud-based databases (PointsBuild, JotForm, CRM programs, etc)
• Experience with not-for-profit associations, corporate or small businesses, and/or project management.
• A passion for counselling, mental health or community services is highly desirable.
• Experience working within or alongside government, peak bodies, or other mental health-related organisations.
• Knowledge of current and emerging trends in mental health care and the counselling profession.

HOW TO APPLY
Apply via SEEK and please provide:

• Cover letter addressing how your skills and experience meet the identified needs of this role. (max 2 pages)
• A copy of your CV