We are looking for a dynamic and strategic Membership Manager to lead efforts in expanding and maintaining a strong and engaged member base. Working in close partnership with the Chief Executive, this role is centred on cultivating meaningful relationships with current members while actively pursuing opportunities to grow membership.

Strategic Responsibilities

• Foster and maintain strong connections with existing members, acting as a key conduit between them and the organisation.
• Provide core support to the Branch Network across Aotearoa New Zealand.
• Actively gather insights and feedback to inform continuous service improvements.
• Design and implement initiatives to attract new members and broaden organisational reach.
• Identify new growth opportunities and partnerships to enhance membership offerings.
• Contribute to strategic planning efforts that strengthen the organisation’s value to its community.
• Track and analyse membership trends, including acquisition, retention, and engagement.
• Collaborate with internal teams (training, events, marketing) to ensure integrated delivery of member benefits.
• Clearly articulate the benefits of membership to prospective and current members.
• Maintain up-to-date and accurate member data and contact information.

Operational & Administrative Responsibilities

• Manage member enquiries (email/phone) from building professionals and other stakeholders.
• Process membership applications, renewals, and upgrades using the organisation’s CRM.
• Ensure member records are accurate, complete, and compliant with privacy regulations.
• Provide administrative support to branches - scheduling meetings, preparing agendas, taking minutes, and distributing documents.
• Serve as a primary point of contact for members
• Assist in compiling membership-related reports and dashboards for the senior leadership team and the Board.

Candidate Requirements
Essential Skills & Experience

• Experience working in a membership-based environment.
• Proven relationship management skills with the ability to engage effectively across diverse stakeholder groups.
• Demonstrated achievements in administration, membership management, business development or related fields.
• Skilled in CRM system use and data management.
• Highly organised with attention to detail, a structured, proactive workstyle, and capable of juggling multiple responsibilities.
• Excellent verbal and written communication and negotiation skills; confident interacting with members, professionals, and senior stakeholders.
• Able to adapt communication styles to suit varied audiences and navigate complex conversations with diplomacy.
• A collaborative team player who can also take initiative and manage competing priorities.
• Experience presenting information clearly at senior levels.
• Experience supporting branches, committees, or working groups, including meeting logistics and documentation.
• A clear understanding of confidentiality protocols and maintaining professional standards.

Desirable Attributes

• Knowledge of the building engineering or construction sector and its unique challenges.
• Appreciation for member-led organisational culture, and the interpersonal awareness required to thrive within it.

Applications close on 28th July; however, early applications are encouraged, as we will begin reviewing candidates immediately.  Apply via SEEK here.