About the role
Reporting to the Chief Executive, you will lead the membership team (one direct report) who are responsible for improving the end to end journey members have with organisation and retaining them.

You will lead membership strategy development, alongside leading and managing the entire membership lifecycle, ensuring a seamless and engaging experience for all members.

This role oversees member-related strategy and activities, improves membership services, and supports member programmes.

By collaborating across teams, the Membership Manager ensures alignment between organisational goals and the needs of members to deliver exceptional value and maintain member satisfaction.

This is a full time, permanent position, based on Victoria Street in Wellington CBD.

What you’ll do

• Develop and implement a membership strategy in collaboration with the Chief Executive and Board
• Lead and manage the full membership lifecycle, from onboarding to exit, ensuring a high-quality member experience
• Improve and manage membership services, including support, events, merchandise, and recognition programmes
• Oversee membership governance processes, including AGMs, elections, grants, and bursaries
• Support and guide regional membership committees, fostering effective collaboration and delivery
• Maintain and analyse membership data using the CRM to enhance services and engagement
• Collaborate cross-functionally to align membership services with organisational goals and new programmes

What we’re looking for

• Proven experience in leading and managing membership services or similar customer-focused roles
• Demonstrated success in developing and managing member or customer engagement strategies
• Experience with governance processes, including AGMs, elections, grants, and bursaries
• Experience designing and improving member-centric services or programmes
• Strong leadership and team development skills
• Excellent communication, organisational, and problem-solving abilities
• Proficiency in CRM systems and data analysis
• Ability to prepare insights and reports for executive and Board use
• Strong stakeholder engagement and cross-functional collaboration skills

Why join Rural Women New Zealand?
Rural Women New Zealand (RWNZ) has proudly championed and supported rural communities for 100 years. As they celebrate their centennial, they’re not just honouring their legacy, they’re looking boldly to the future.

This role is part of an exciting new chapter for RWNZ. They’re expanding their team, evolving their voice, and repositioning the organisation to meet the needs of rural women for the next 100 years. You'll join a values-led, purpose-driven organisation with a proud heritage, a national voice, and a genuine commitment to strengthening, supporting and connecting rural communities across Aotearoa.

This is your opportunity to help shape what the next century of impact looks like and be part of a small, passionate team making a real difference.

How to apply
Send your CV and a cover letter to Nikki Walshaw by Monday 2 June 2025.

A position description is available on our website at mclaren.co.nz or call us on 04 4991069.

Once applications have closed, we will commence the shortlisting process, which can take up to two weeks. We will be in touch with you regarding your application during this time.

View the position description by copying this link into your browser:

https://mclaren.co.nz/wp-content/uploads/RWNZ-PD-Membership-Manager-9.5.25.pdf