Join a values-driven organisation making a difference in mental health

The Australian Counselling Association (ACA) is the leading national peak body representing professional counsellors and psychotherapists across Australia. We are committed to supporting our members, strengthening the counselling profession, and promoting accessible, high-quality mental health support for all Australians.

This is an exciting opportunity for an early career communications professional who enjoys writing, storytelling, and creating meaningful communications that support a purpose-driven organisation.

About the Role
Reporting to the Communications and Marketing Lead, the Communications Officer supports the development and delivery of high quality internal and external communications that engage ACA members and strengthen the ACA brand.

You’ll work across a broad range of communications activities including newsletters, website content, publications, member communications, event communications, and digital content. You’ll collaborate closely with internal teams to ensure communications are professional, engaging, and aligned with organisational priorities.

This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and has strong writing and organisational skills.

Key Responsibilities

• Develop and deliver high quality internal and external communications including member newsletters, announcements and updates, media releases, presentations, website content, and blog posts
• Assist with communications support on the development of marketing materials such as fact sheets, presentations, brochures, flyers and other resources
• Assist with communications support for events such as conferences, symposiums and career fairs
• Prepare and respond to internal or external correspondence or member enquiries promptly and effectively
• Assisting with development of email marketing workflows to increase member engagement
• Assist with coordination of the Counselling Australia Magazine, Australian Counselling Research Journal and other digital publications
• Develop member stories, case studies, and impact content that showcase the work of the association and its members
• Assist with media monitoring and sector updates
• Maintain high standards of written communication, editing, proofreading, and content quality across all platforms and materials, ensuring communication aligns with ACA brand guidelines and tone of voice
• Support communication consistency and effective information sharing across teams, projects, and organisational activities
• Track communication metrics and engagement performance
• Contribute to monthly reports across the Communications and Marketing team

About You
You are a strong communicator with excellent writing and organisational skills and a genuine interest in meaningful, purpose-driven work.

You will ideally bring:
Essential

• Qualification in communications or related discipline (completed or currently studying)
• Strong written and verbal communication skills
• Ability to create clear, engaging, and professional content across multiple channels
• Strong organisational skills and ability to manage competing priorities
• Ability to work effectively both independently and as part of a team
• High attention to detail and commitment to quality
• Excellent interpersonal and customer service skills
• Experience with Microsoft 365 and Canva

Desirable

• Experience in a communications, digital communications, administration, or similar role
• Experience with Adobe Creative Suite including Photoshop and InDesign
• Knowledge of email marketing platforms
• Experience with event platforms such as Eventbrite or TryBooking
• Interest or experience in the mental health, counselling or not-for-profit sector

Why Join ACA?
At ACA, you’ll be part of a supportive and collaborative team working to strengthen the counselling profession and improve mental health outcomes across Australia.

We offer:

• A meaningful role within a respected national association
• A collaborative and supportive team culture
• Opportunities to grow and develop your communications career
• Variety in your work across communications, events, publications, and member engagement
• The opportunity to contribute to a purpose-driven organisation making a positive impact

Our Values
At ACA, our work is guided by our values:

Progressive – We drive innovation and positive change in the counselling profession
Consistent – We uphold high professional and ethical standards
Inclusive – We value diversity, equity, and belonging
Caring – We lead with compassion, empathy, and respect