About Us
The Australian Medical Association (NSW) is an independent association representing the medical profession in NSW. As the state’s peak medical-political lobbying body, AMA (NSW) is dedicated to providing its members with representation on a variety of medical issues, workplace relations advice and representation and commercial benefits. We are located in St Leonards close to metro and train stations.

About the Role
The Membership Development Co-ordinator plays a central role in supporting the growth and engagement of our members. The position is ideal for someone who enjoys building strong member relationships, fostering member engagement at events, and supporting partner relationships. The role is based in our St Leonards office with occasional travel required to support member events.

Key Responsibilities:
Member Engagement & CRM Management

• Build and maintain strong, trusted relationships with members and prospective members to support membership growth and retention.
• Develop and nurture relationships with key contacts in medical community to support member engagement and access for events.
• Process membership applications and coordinate onboarding, renewals, and retention with strong focus on providing excellent member service at all touchpoints.
• Coordinate and deliver the annual membership renewal cycle, identifying opportunities to improve membership renewals, retention and upgrades of members.
• Maintain and update AMA (NSW) membership database, ensuring accurate records and data integrity.
• Monitor and report on membership engagement activity, share and apply insights to identify opportunities to deepen engagement and promote membership growth.

Events Support

• Provide support at member and outreach events to enhance member engagement experience, including registrations, introductions, presentations and general enquiries.
• Act as a key point of contact before and after events for membership related enquiries and follow-up, providing excellent customer service to enhance member experience.

Commercial Partnerships

• Assist with identifying and engaging potential new partners that contribute to membership growth, retention and member value.
• Support outreach, relationship building and follow up with prospective partners.
• Maintain accurate records of partner contacts and engagement activity.

About You
To be successful you will have:

• Bachelor’s degree or Diploma (qualification in business or marketing highly regarded).
• Minimum 2 years’ experience in membership coordination, stakeholder engagement, client services, or a similar role.
• A genuine commitment to delivering professional, member-focused service and building positive relationships with diverse stakeholders.
• Proven experience supporting or coordinating events and promoting positive member engagement and experience.
• Demonstrated experience managing a membership database and CRM system for data input, maintenance and improvements (iMIS, EventsAir highly regarded).
• Proficiency in Microsoft Office, including Excel for analysis and reporting requirements.
• Excellent communication and interpersonal skills, with a warm and positive approach.
• Excellent organisational skills and ability to manage competing priorities.
• Demonstrated ability to work collaboratively and build relationships across teams.
• Current Australian drivers licence and access to a vehicle (essential).

What We Offer
At AMA (NSW), we are committed to providing a supportive, collaborative and inclusive work environment that enables our employees to thrive. We offer competitive remuneration, purpose driven work supporting NSW doctors, and ongoing professional development opportunities. Join our small, friendly team and make a positive impact on our members’ experience whilst enjoying a supportive and dynamic work environment.

Apply Now
If you’re motivated by purpose-led work and enjoy building meaningful and strong relationships with members, we would love to hear from you.

To apply, please submit your resume here via SEEK and a brief cover letter outlining your experience and suitability for this role.