IBANZ is seeking an experienced and strategic Membership and Member Services Manager to lead the development and execution of a comprehensive membership strategy. This role focuses on acquisition, conversion, retention, and delivering exceptional member services while providing regular performance insights to the Board. Reporting directly to the CEO, you will play a key role in driving member engagement, and supporting organisational objectives.

Professional Member Services

• Develop and execute a comprehensive membership strategy focused on acquisition, conversion, and retention, supported by regular performance reporting to the Board.
• Design and implement a robust events and webinar programme, ensuring strategic planning, budget management, high-quality delivery, and member value.
• Lead the development of a sponsorship strategy aimed at fostering partnerships with IBANZ members and the insurance industry to support organisational goals.
• Oversee membership fee renewals with administrative support while establishing membership packs for prospective members. Review sign-up processes, forms, and guides in collaboration with the Communications and Content Manager.

Governance

• Provide strategic reporting to the IBANZ Board on membership performance metrics such as renewals, growth forecasts, budgeting, and event delivery.
• Establish governance structures by forming IBANZ Regional Committees and Advisory Groups to enhance member engagement and leverage industry expertise for future initiatives.
• Direct Regional Committees by setting agendas, scheduling meetings, and ensuring accurate documentation through formal minutes.

Events & Webinars

• Lead enhancements to webinar registration and invoicing systems to improve efficiency, accuracy, and member experience.
• Develop an annual events and webinar strategy aligned with organisational objectives and member engagement goals.
• Manage end-to-end delivery of events/webinars, including logistics such as quizzes for webinars.
• Streamline workflows by implementing automated invitation systems and optimising invoicing processes for registrations.
• Expand regional engagement by evaluating opportunities for events beyond Auckland while increasing revenue from webinars/events.
• Manage event budgets to ensure financial accountability while aligning with strategic priorities.
• Oversee accreditation decisions for non-IBANZ CPD hours to maintain compliance with professional standards.
• Assess feasibility studies for biannual conferences or large-scale events aligned with IBANZ's strategic objectives.

Organisational Support

• Evaluate IBANZ's CRM system and member management software to ensure optimal functionality, scalability, and alignment with organisational objectives.

Qualifications & Key Competencies
Qualifications

• Tertiary qualification in Management, Business Administration, Event Management (or equivalent senior-level experience).

Key Skills & Experience

• Proven experience in developing/executing membership strategies focused on acquisition, conversion, retention.
• Strong leadership skills with confidence in public speaking during webinars, member meetings, or Board presentations.
• Exceptional written communication skills for preparing reports, strategic documents, or member communications.
• Demonstrated expertise in budgeting/financial planning alongside Board reporting experience.
• Extensive experience in planning/delivering professional events/webinars (end-to-end logistics).
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook) along with familiarity using CRM systems or digital event platforms. Additional advantageous skills: Sponsorship strategy development; building rapport with members/stakeholders; process improvement expertise; attention to detail; problem-solving ability.

Our Culture & Values
At IBANZ, our workplace values reflect what drives us each day:

1. Leading with Authenticity - We act with integrity, accountability, and purpose.
2. Solution-Driven Thinking - We turn obstacles into opportunities through innovative problem-solving.
3. One Team - We thrive on trust, teamwork, positivity, collaboration, and communication.

If you're ready to make an impact by shaping membership strategies that elevate our organisation's profile while fostering meaningful connections within the insurance broking industry-this is your opportunity!

Apply now via SEEK to join our team at IBANZ!

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Rhys Collins on +6493747318.