Who we are
We’re the national office of the Australian Dental Association, the peak body representing dentists in Australia. As a For Purpose team, we provide members with valuable support, national advocacy, and connection to a professional community. We empower our members to thrive in an evolving professional landscape to shape the future of dentistry.

We’re about driving progress, fostering innovation, and creating a healthier future for all Australians. Here, every day presents a new opportunity to provide the best experience for our members, as we work to support them and improve the oral health of all Australians.

What you'll do
As part of a small but mighty team, this role is the first point of contact for members seeking advice and assistance from us. You will shape first impressions dealing with incoming enquiries, whether by phone, online or in person. There's plenty of variety in this role, from general administration to ensure the office runs smoothly, providing timely and accurate advice and information with members, to supporting member retention and acquisition programs, and maintaining member records. You'll be joining a team that strives to do better every day, for our members and for the ADA, so your role will change and evolve as we continue to improve on our best.

What you’ll bring

• A love of delighting customers and past experience giving them exceptional support
• Great written and verbal communication skills and a proven ability to make a positive first impression
• Attention to detail and a preference for organisation and prioritisation
• Past experience using Microsoft Office and CRM or membership database systems (e.g., Salesforce, iMIS, MemberSuite, MS Dynamics) or equivalent
• Willingness to work variable hours (outside 9-5) from time to time for specific programs
• A love of variety in your work and the confidence to operate with a degree of dependence

What we offer
You'll be part of a small team where you can have a real impact on outcomes. We are conveniently located close to shops and transport with parking available on site and offer the usual perks including a friendly team environment, interesting work, training, additional paid leave and reward programs.

Click here to apply via SEEK to take the next step in your career.