Membership Services Officer - Adelaide, SA (Remote)

31 Oct 2025 8:31 AM | Elaine Woolstencroft (Administrator)

About the CDAA
The Career Development Association of Australia (CDAA) is the national peak body for career development professionals, committed to ensuring that all Australians can access quality career support.

We lead excellence in career development through connection, professional growth, and advocacy. With members across the country, we foster collaboration, inclusion, and innovation to strengthen the impact of our profession.

About the Role
We are seeking a motivated and detail-oriented Membership Services Officer to join our small, dynamic National Office team on an initial 12-month contract. Reporting to the Operations Manager, this role plays a key part in delivering an exceptional experience for our members and supporting the day-to-day operations of the Association.

You will manage membership processes, maintain data accuracy within our CRM (IMIS), and contribute to engagement and partnership initiatives that support our strategic goals.

  • Candidates should have a minimum of 2+ years experience in membership services.
  • This part-time position requires 20 hours per week.
  • This role is aligned to the SCHADS award level 2.

Key Responsibilities

  • Administer all membership applications, renewals, resignations, and upgrades in IMIS. Including Invoicing members and member payment reconciliation.
  • Maintain accurate and up-to-date member records, ensuring compliance with privacy and data standards.
  • Provide responsive, professional service to members via phone and email.
  • Support engagement campaigns, onboarding communications, and membership renewals.
  • Prepare and generate regular membership reports for management and committees.
  • Support partnership and promotional activities that enhance member value and visibility.
  • Collaborate with a small remote team to improve systems, workflows, and member experiences.

About You
You are organised, professional, and service-focused, with experience in administration, membership coordination, and excel at customer engagement. Ideally, you have demonstrated knowledge from within a not-for-profit or member-based association environment.

You are comfortable working independently, enjoy improving processes, and have an eye for accuracy and detail. The ideal candidate would be based in or around Adelaide to allow for in person team meetings and meet ups.

Essential Skills & Attributes

  • Experience using membership or CRM systems (IMIS experience highly regarded).
  • Strong customer service and communication skills.
  • Proficiency with Microsoft 365 (Excel, Word, Outlook, Teams).
  • Confidence with basic financial administration (invoicing, reconciliation).
  • Ability to multitask, prioritise, and work within deadlines.
  • Collaborative, proactive, and committed to excellence and continuous improvement.

Why Join Us?

  • 12-month contract with potential for permanency.
  • Flexible, remote role – work from home, ideally based in Adelaide
  • Join a supportive, values-driven team passionate about career development.
  • Opportunity to contribute to a national association making a real impact.
  • Ongoing professional development and learning opportunities.

How to Apply
Please submit your resume and a brief cover letter here via SEEK outlining how your experience aligns with the key responsibilities and essential skills of this role.

For more information about CDAA, visit www.cdaa.org.au.

Strengthening Trans-Tasman Connections: AuSAE and Tourism New Zealand Business Events Renew Partnership

Association professionals across Australia and New Zealand have even more reason to explore trans-Tasman opportunities. AuSAE is proud to announce the renewal of its longstanding partnership with Tourism New Zealand Business Events, celebrating 11 years of collaboration.

For over a decade, this partnership has strengthened connections between the two countries, helping associations expand networks, share knowledge, and deliver world-class events.

Toni Brearley, CAE, Chief Executive Officer at AuSAE, said:

“Our partnership with Tourism New Zealand Business Events has opened doors for association leaders to plan unforgettable events and connect with peers across the Tasman. Together, we’ve created opportunities, shared knowledge, and elevated the experiences of our members and their delegates. This partnership reinforces our commitment to fostering strong trans-Tasman collaborations, helping associations innovate, grow, and deliver outstanding value to their members.”

Helen Bambry, Business Events Manager at Tourism New Zealand, added:

“Partnering with AuSAE means we can directly support association professionals in bringing their next international business event to New Zealand – offering assistance, funding, and support to ensure exceptional experiences for both organisers and delegates.”

Watch the Tourism New Zealand Business Events video

What this partnership means for you

For Australian associations:

  • Receive expert guidance and support to bring conferences or member events to New Zealand.
  • Access funding assistance through Tourism New Zealand Business Events.
  • Expand your network and build partnerships with New Zealand peers and industry leaders.
  • Deliver international experiences for members and delegates just across the Tasman.

For New Zealand associations:

  • Strengthen professional connections with Australian association leaders through AuSAE’s network.
  • Share expertise and collaborate on professional development, governance, and member engagement initiatives, and more.
  • Gain visibility within the broader association community in Australia and New Zealand.
  • Access opportunities to host international association events and delegates in New Zealand, boosting local engagement and knowledge exchange.

About AuSAE:

The home for association professionals, the Australasian Society of Association Executives (AuSAE) is the leading - and only not-for-profit, member-based - organisation supporting association professionals in Australia and New Zealand. For 70 years, AuSAE has been a trusted partner for those working in associations, providing professional development, support, and networking to help association leaders achieve organisational goals, advance their careers, and strengthen the wider sector.

About Tourism New Zealand Business Events:

Tourism New Zealand Business Events provides expert guidance, funding, and support to attract conferences, incentives and corporate events to New Zealand.

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For more information about AuSAE, please contact Toni Brearley, CAE:
Toni Brearley, CAE
Chief Executive Officer, AuSAE
E: toni@ausae.org.au
T: + 61 458 000 155

To apply for funding and support to host a conference in New Zealand contact Helen Bambry:
Helen Bambry
Business Events Manager, Tourism New Zealand
E: Helen.Bambry@tnz.govt.nz
T: +61 415 933 325


The Australasian Society of Association Executives

Contact us:

Email: info@ausae.org.au
Phone: 1300 764 576 (within Australia)
Phone: +61 7 3268 7955 (outside Australia)
Address: Unit 6, 26 Navigator Place, Hendra QLD 4011, Australia

                    
        


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