Boost member growth, retention, and satisfaction through exceptional customer service, efficient administration, and proactive member engagement.

• $70k + super
• Hybrid working policy with CBD office location
• Supportive team and collaborative work culture/ work Life Balance!

Johnson Recruitment are proud to be exclusively representing Australian Association of Practice Management (AAPM) in their search for a Memberships Coordinator.

About the Organisation:
AAPM is recognised and highly respected as the leading not-for-profit association committed to fostering Practice Management within the healthcare sector. They provide support to their members who are employed in all areas of healthcare including general practice, allied health, dental, medical specialties, physiotherapy and podiatry. AAPM is enthusiastic about its ongoing efforts to enhance the efficiency and effectiveness of healthcare practice management, ultimately contributing to improved patient outcomes.

About the Role:
The Membership Coordinator focuses on facilitating an efficient and successful membership engagement process to achieve membership objectives including membership growth, participation, and satisfaction.

Key position responsibilities include:

• Member services - being the first point of contact, managing the membership database, facilitating regular touch points and problem solving member concerns.
• Strategy & portfolio operations to build membership retention and growth
• Member communications including providing mailing lists, preparing and collating collateral and general correspondence

About You:
You will be an experienced administration/membership coordinator who has a passion for customer service. You will understand the customer journey, and be highly skilled in handling customer complaints. You will be skilled at developing a rapport, be highly organised and have exceptional written and verbal communication skills. It is essential that you have a high level of proficiency in Microsoft office suite and have utilised a CRM in your previous roles. You will also hold full working rights and be an Australian Permanent Resident.

Next Steps:
If you have a passion for customer service and are looking to work for a membership organisation that has a direct impact on social outcomes, then please apply now via SEEK by sending your resume in word format. Alternatively you can also contact Laura Sergeant on 0494 388 732 for a confidential discussion.

Johnson Recruitment actively embraces diversity in the workforce through inclusive community representation of gender, culture, thought, and work arrangements.