About Us:
Cooperative Research Australia (CRA) is the national association for industry-research collaboration. Our purpose is to strengthen and promote the transformative potential of collaborative, industry-led research through knowledge exchange, professional development, and advocacy. We aspire to be widely recognised as the most influential and valued members-first association for cooperative research in Australia.

Job Purpose:
Reporting to the General Manager, the Membership Officer is responsible for a diverse range of functions central to CRA’s membership. This includes developing and implementing targeted membership recruitment campaigns, managing ongoing member communications, analysing retention data, and conducting satisfaction surveys. The role also coordinates membership operations, strategic relationship management, and revenue oversight.

Key Responsibilities:

• Lead recruitment of new members across all member categories.
• Maintain an active pipeline of leads.
• Deliver membership pitches to prospective members.
• Act as the primary point of contact for members on membership-related queries.
• Manage the end-to-end annual membership cycle process.
• Ensure members understand and access their benefits.
• Build strong, ongoing relationships with members.
• Support the Member Engagement Coordinator in delivering events.
• Monitor and report on member satisfaction.
• Execute CRA’s membership processes and engagement cycle.
• Own membership revenue and engagement targets.
• Serve as the system owner of Membes.
• Manage renewal processes.
• Work with data specialists to improve efficiency.
• Identify and implement automation opportunities.
• Provide regular reports to the CEO/GM for Board reporting.
• Participate in safe work activities and follow WHS protocols.
• Develop and extend industry knowledge through participation in seminars and wider reading.

Key Competencies:

• Demonstrated capacity to develop relationships with a diverse range of stakeholders.
• Excellent interpersonal skills.
• Exceptional organisational skills, attention to detail, and accuracy.
• Strong IT skills and capacity to learn new systems quickly.
• Ability to work independently and in a team environment.

Specific Experience and Qualifications:
Essential:

• Demonstrated experience in membership management.
• Exceptional office administration experience and knowledge.
• Highly effective written and verbal communication skills.
• Commitment to, and enthusiasm for, client service and delivery.
• Ability to be flexible to fit with business demands.
• Ability to work well under pressure.
• Proficiency in the effective use of computer applications (e.g., Outlook, MS Word, MS Excel, PowerPoint, Jira, Teams, Zoom).

Desirable:

• Experience in a CRC or similar research-industry collaborative organisation.
• Experience in a Membership, Non-profit, or Industry Association.
• Interest in industry-research collaboration.
• Proficiency in Membes.

How to Apply:
We welcome your application in the form of a cover letter highlighting your experience and interest along with a detailed CV via SEEK here.   

For enquiries, please contact recruitment@bespokeservices.com.au   

Note:  

1. Applications will be reviewed regularly so we encourage you not to delay your application.  
2. The preferred applicant will be required to complete employment verification checks, including a national police check before progressing to any offer of employment.