Join Australia's Sports Nutrition Accreditation body and help 150 motivated professionals (300/year) achieve their certification while supporting 850+ practicing nutritionists. Last year, our members impacted 25,000+ client lives - and we're just getting started.

About SNA We're the professional body that accredits sports nutritionists globally. We're growing rapidly (850→1000+ members) and need someone exceptional to own our student success and member experience. Our goal: 10,000 professional members, which means 1 million lives impacted every 3 years.

The Role

• Guide students from enrolment through certification (target: 95% completion rate)
• • Ensuring exceptional student experiences sets the foundations for member success
• Manage member retention and renewal strategies (target: 90% retention)
• Coordinate events, professional development, networking and community initiatives (annual budget provided)
• Build and energise our ambassador program (15-25 active members)
• Create genuine success stories, not just prevent cancellations

About You

• 2+ years in customer success, preferably membership-based organisations (such as gyms and professional associations)
• Experience with retention, saves, and intervention strategies
• Tech-savvy with CRMs and automation tools
• Natural relationship builder who gets fired up seeing others succeed

What's In It For You

• $60-65k base + commission structure
• Hybrid flexibility after onboarding (80% office based initially)
• Real input on processes and strategy
• Make a genuine impact - every member you retain helps 25-35 clients transform their health
• Join a mission that matters - protecting public health through professional standards

Ready to make the jump from managing thousands of gym members to transforming professional careers?

Apply now via Seek with your resume. No cover letter needed - just tell us briefly why this role excites you. Include your LinkedIn and Instagram profiles with your application.