The Association
Local Government Professionals Australia, NSW is the peak body representing professionals within local government.

We are committed to maintaining high professional and ethical standards throughout the sector and ensuring that our members are at the forefront of change, innovation, good practice and continuous improvement.

We provide advocacy, leadership, professional development and support to our members.

The Position
The Membership & Administration Coordinator is responsible for supporting day to day management of the office ensuring smooth operations, as well as providing general administration support to the entire team. This role includes providing CRM support, processing membership requests and handling membership renewals, generating dashboards and reports to support decision-making processes. This role requires strong organisations skills, attention to detail and the ability to manage multiple tasks efficiently. They will work closely with various departments.

Key Responsibilities:
Office

• Coordinating requirements of the office as directed by the Operations Manager including:
• Ordering office supplies and stationery and ensuring a system is in place to stock minimum supplies and coordinating with the team for high demand times
• Managing the associations equipment, ensuring it is in good working order
• Overseeing office maintenance and office equipment including computers, phones, internet, photocopier, printers and maintenance contractors
• Periodically checking onsite office equipment and scheduling maintenance/preventative maintenance as required
• Liaising with office landlords and cleaners
• Being the first point of contact for any building issues
• Fire warden
• Monitoring Work Health and Safety requirements
• Office and at home safety
• Completing the quarterly WHS report

System Administration

• Creating dashboards and assisting with analysis of CRM data to provide insights into customer behaviour and operational productivity
• Providing training and support to staff on CRM system usage and best practices
• Troubleshooting and resolving any CRM-related issues that arise
• Generating regular reports on CRM metrics and performance
• Coordinating CRM-related projects and initiatives
• Maintaining documentation related to CRM processes and procedures
• Providing training to new users on how to use the CRM system

Member Support

• Being the first point of contact for member enquiries
• Processing member applications and renewals
• Maintaining member records

General

• Coordinating with different departments to ensure smooth operations and providing support as require
• Other duties as required to support the Association

Required Skills and Experience

• Excellent communication and interpersonal skills
• Strong organisational and time-management abilities
• Proficiency in using office software
• Ability to work independently and as part of a team
• Previous experience with iMIS is preferred

Apply here via SEEK.