Overview
The Assist workstream is responsible for delivering a range of support and services for members including, governance, disaster management, workforce strategy and advice, communications to members and management of the LGAQ’s events and member engagement programs.

This position is a member of the Association’s Executive Leadership Team (ELT) and leads the Assist stream to deliver services to support members, enhance engagement and build loyalty.

The role reports to the Chief Executive Officer and has six direct reports.

Regular travel throughout Queensland is essential in this member facing role and will naturally require some out of hours work. The successful candidate will demonstrate a passion for supporting and advancing local government and possess a strong desire to ensure delivery of effective communications (internal and external) in an environment of significant information flow.

Applications from people with diverse lived experience are strongly encouraged, to ensure we are representing our diverse membership and unique Queensland communities.

This is a full time role based in Newstead, Queensland.

Key Responsibilities

• As a member of the ELT, lead and contribute to the development, implementation, and communication of the Association’s Strategic and Operational Plans.
• Proactively lead the Assist stream and foster a corporate culture aligned with the Association’s CARE Behaviours.
• Ensure compliance with all corporate policies and procedures, including obligations for externally funded projects, and achieve associated budget targets and KPI’s.
• Lead the Association’s approach to member support and engagement, including the LGAQ Segment model and ensuring equal visitation across the state each year
• Lead the Association’s member communications, ensuring:
• • timely and relevant updates are provided to member councils,
  • positive promotion of the work of the Association and its member councils to external audiences, and
  • that there is a seamless delivery of social media/campaign materials delivered through close workings with the Campaign Manager and CEO.
• Evaluate the effectiveness of member engagement initiatives and identify opportunities to enhance member value and loyalty.
• Coordinate the annual delivery of a compelling conference and events programme for members, along with targeted outreach initiatives to members as agreed by the CEO and Board.
• Provide strategic oversight of the Association’s commercial trade and sponsorship opportunities to ensure budgeted targets are met and important relationships maintained.
• Lead the delivery of high-quality, trusted advisory and support services for member councils across the domains of:
• • Workforce (Industrial Relations & Human Resources)
  • Governance, compliance and advisory services
  • Queensland disaster management
  • Communications
  • Specific local government projects directed by the CEO or Board.
• Ensure CRM data is maintained and that Workstream CRM/member portal content is current, meaningful and supports the Association’s intended use.
• At the direction of the CEO, represent the Association in a range of stakeholder engagements
• Undertake regular travel to engage with and support members

NOTE:

• This role is identified in Queensland Disaster Management Arrangements (QDMA). The Head of Assist acts as a proxy for the CEO at the Queensland Disaster Management Committee (QDMC) and as the lead representative on the State Disaster Management Group (SDMG) and may be required to attend other meetings of Functional Recovery and Resilience Groups (FRRGs) and other formally established disaster management groups as required.
• It is necessary for the role to have completed QDMA training.

About You
To be successful in this role you will have:

• Proven ability to work collaboratively in a senior leadership capacity and contribute to ELT decisions.
• A track record of leading a high performing team to achieve business outcomes.
• Proven high-level communication (written and verbal), consultation, presentation and negotiation skills with an ability to apply them in a diverse range of forums and settings
• Ability to actively listen, provide considered counsel and support in complex confidential situations.
• Demonstrated capability in designing, implementing and evaluating strategic initiatives to build and evaluate customer loyalty.
• Demonstrated success and experience in development of strategy and provision of strategic advice to achieve continued success and value for our members
• Experience with disaster management arrangements is highly regarded.
• Relevant qualifications relevant to, and experience in local government together with a passion for advancing local government and deep knowledge of contemporary government issues.
• Detailed knowledge of state government operations and decision-making processes.
• Demonstrated Caring, Accountable, Respectful and Engaging (CARE) behaviours in the workplace
• A current driver’s licence and the ability to travel.

About LGAQ
The LGAQ is the peak industry body and registered industrial employer organisation for Queensland’s 77 local councils, a sector that employs in excess of 44,000 Queenslanders across circa 250 various professions. We advocate for our members’ interests at a state and federal level and support their drive to innovate and improve service delivery.

We have an inclusive and caring culture underpinned by our CARE Behaviours@LGAQ. LGAQ people demonstrate Caring Accountable Respectful behaviours and our leaders are Engaged. As an equal opportunity employer, LGAQ encourages applications from candidates with diverse backgrounds. We are also a pet friendly workplace.

We embrace flexible working arrangements in a hybrid model with options for time in the office, working from home and time travelling to our member councils.

LGAQ may undertake a range of pre-employment screening including Police Check and psychometric assessment as part of the selection process.

Your Application
Use the Seek link to send us your CV and a one page cover letter highlighting your fit for this role. Applications for this role will close at midnight on 11 May 2025.

Enquiries about this role can be directed to the Head of People and Culture on 3000 2207.