Sector and AuSAE News

  • 24 Apr 2015 2:07 PM | Louise Stokes

    This article was directly sourced from Associations Now


    Google’s decision to rejigger its search engine to favor mobile-friendly sites simply codifies something that should be obvious by now. Not that it doesn’t make it any less painful for those with massive legacies to convert over. Read on for some mobile web design considerations.


    Unfriendly toward mobile-unfriendly

    Over the past few years, Google has been putting a lot of energy into pushing website owners to cater to mobile customers, who are becoming an important part of the online ecosystem. And in recent weeks, the search giant has been sending messages to website owners warning them that they were staying mobile-unfriendly at their peril.


    Today, the company will start counting mobile-friendliness in its all-important algorithms—and responsive sites, rather than dedicated mobile platforms, are the preferred way to go.


    “Starting April 21, we will be expanding our use of mobile-friendliness as a ranking signal. This change will affect mobile searches in all languages worldwide and will have a significant impact in our search results,” the company announced back in February. “Consequently, users will find it easier to get relevant, high-quality search results that are optimized for their devices.”


    Long story short: Mobile-unfriendly sites might be in trouble unless they redesign or retrofit, pronto.

    Whether it’s fair that one company should hold that much power over the internet is an open question, one the European Union appears to be interested in, but let’s admit that site owners probably need the nudge.


    This isnt easy stuff

    Google is probably doing the right thing by encouraging everyone to design for every audience, but there’s a ton of give and take that comes with this. If you’re retrofitting an old site, it’s not as easy as slapping a new template on there in some cases.


    Imagine what The Washington Post or The New York Times have to do with their 150-year-old archives every time they have to rejigger their content. Not fun.


    Associations are the same way—all those resource pages, forums, and blog posts are buried in editorial and design decisions that made sense when they were made but now are troublesome at best.


    Think responsively

    “Responsive design” is a simple phrase that perhaps downplays the complexity and scale that many organizations will face in trying to implement it. 


    Know where your current design stands. Mobile-friendly design doesn’t end with the breakpoints. Other issues, including the speed of the page loads and the size of the links on the site, matter as well. Google offers a mobile-friendly test that will let you know how your design is read by its search engines. It’s good to know how much work you’re going to have to do before you do a deep dive.


    Put strategy first. Web design is not just about the pixels on the screen—never has been, never will be. Rather, it’s all about the user. So, as you’re doing the research on how to best build and maintain your design in multiple contexts, I recommend checking out the many guides offered up by developer Brad Frost on Github. You’ll notice that he doesn’t dive into the actual tools until about halfway in. There’s a reason for that—if you do responsive the right way, you’ll be rethinking your whole design strategy.


    Building fresh? Use a framework. They’re all the rage these days. Launched by a couple of Twitter developers in 2011, the mobile-focused Bootstrap web design framework is a great way to build a design without repeating yourself too much. There are a lot of positives to this approach from a development perspective—for one, you can get off the ground a lot faster—but on the other hand, if you don’t tweak the design too much, it might end up looking pretty cookie-cutter. An alternative worth checking out is Zurb Foundation.


    Need to retrofit? Perhaps creating a fresh redesign isn’t an option, or it’s a tough sell to the boss. Retrofitting can be done, but it’s essential to research the pluses and minuses of the approach first. I recommend reading what Sparkbox’s Ben Callahan has to say about this, and know that you may be giving your readers a subpar experience by choosing a more simplistic approach.


    For the full article by Ernie Smith please click here: http://associationsnow.com/2015/04/mobile-friendly-design-longer-nice/

  • 24 Apr 2015 1:34 PM | Louise Stokes

    For over 165 years, AMP has been helping Australians to realise their dreams. Now, AMP’s Tomorrow Fund wants to bring many more dreams to life by backing Aussie talent, achievement and potential across the nation. 


    The fund is an initiative of AMP’s philanthropic arm, the AMP Foundation, which has been supporting change to create a better tomorrow for everyone since 1992.


    Who can apply?


    Australian citizens and permanent residents of all ages and abilities can apply for an AMP Tomorrow Fund grant. We’re looking for determined people with big dreams who just need some help to bring them to life.


    They may be passionate about solving community problems or lifting spirits with their music, art or words. Maybe they have an ingenious invention in mind or show real strength of character on the sports field.


    What they share is a desire to make a difference, either by creating something special or inspiring others. These are people who have put in the hard yards and are ready to leap to the next level. The only thing stopping them is a lack of funds.


    AMP’s Tomorrow Fund wants to remove the barrier by giving out grants of between $10,000 and $100,000 to help them with costs such as travel, living expenses and research – or whatever it takes to achieve their dream.


    If you or someone you know has what it takes to be an AMP Tomorrow Maker, apply by 4pm on 14 May.


    How to apply ?

    If you fit the bill, apply online using the five-step application form.


    You’ll need to provide contact details, explain your goal and how you’ll achieve it, the work you’ve put in and a basic budget. Also tell us about any funding or recognition you’ve received, include online links that explain your story and list two referees.


    You can fill in your application over time and make changes up until you press ‘submit’.


    Check out the sample application and tips and advice page.


    Be sure to apply by 4pm on 14 May!


  • 24 Apr 2015 1:30 PM | Louise Stokes

    The majority of charities and not-for-profits use a standard reporting period of 1 July to 30 June, so as we are now in the last quarter of the 2014–15 financial year, now is a good time to remind charities about the importance of good record keeping. 


    Not only will keeping good records help when it comes to completing the Annual Information Statement, but charities are required to keep both financial and operational records as a requirement of registration with the ACNC. Good record keeping is also an important part of running a successful organisation.


    The ACNC provides detailed guidance about record keeping to help charities understand their obligations.


  • 24 Apr 2015 1:27 PM | Louise Stokes

    A Not for Profit campaign has seen Federal Treasurer Joe Hockey’s email inundated with thousands of complaints as the sector prepares itself for cuts of around $1 billion to Australia’s foreign aid.


    The Campaign for Australian Aid, a coalition of Not for Profits supported by the Bill & Melinda Gates Foundation, has called on people to “interrupt Joe Hockey”.


    The online blitz leads people to a web page featuring a caricature of Hockey writing the Budget and asks them to interrupt him by sending him an email.  


    Campaign member World Vision Australia emailed its supporters, asking them to take part.


    “[Joe Hockey’s] writing this year's budget right now. Last year, the Government announced massive cuts to Australian Aid over the next four years. Joe Hockey is expected to announce the first cut, of $1 billion, on Budget night (12 May). If he goes ahead with the cuts, it will be the biggest cut in Australian aid history and make us the least generous we've ever been,” World Vision Australia said.


    - See full article at: http://www.probonoaustralia.com.au/news/2015/04/not-profits-%E2%80%98interrupt%E2%80%99-joe-hockey#sthash.2sl4bSHj.dpuf

  • 24 Apr 2015 11:13 AM | Louise Stokes

    With just eight weeks to go until ACE 2015, now is the time to make time for your professional development.

    Putting aside time for professional development can be difficult, though when we consider the flow-on effects to our members, colleagues and stakeholders, we remember the benefits far outweigh the perceived inconvenience. After all, professional development forms strategy, has the power to focus teams, enables problem solving and supports collaborative learning.

    If you are still not convinced, take a moment to discover the key professional development sessions below that will be covered at the not-for-profit run, 2015 AuSAE Conference and Exhibition (ACE) this June 18-19.

    Then when you are ready, registration is only one click away.


    Legal & Governance

    • Maximising the effectiveness of your board
    • Understanding contracts & MOUs: know your legal risk
    • Creating a board skills matrix that works
    • The battle to turn around a failing association
    • The legal knowledge every CEO needs 

    Membership

    • Driving member engagement through needs-based segmentation
    • Mobilising volunteers: special interest groups, chapters and committees that works 
    • Choosing new membership management software
    • Increasing member engagement through webcasts and hybrid events  
    • The future of membership panel discussion

    Finance & Revenue

    • Can you handle the disruption of a partnership program?
    • Creative revenue generation: two case studies
    • The six secrets to philanthropic funding success
    • Developing strategy to engage in commercial opportunities
    • The challenges of financial sustainability for the charity sector in a low interest rate environment  

    Leadership & Management

    • How to increase workplace productivity through successful princess management
    • The game of inches in business, growth and success
    • Crafting culture: how to manage and unite a de-centralised team
    • Managing with heart: the power of ‘not-for-profit’
    • Business disruption: new possibilities and innovations

    Communications & Events

    • Rebranding your NFP: Successes and lessons learnt
    • Content marketing strategy: developing efficient and effective communications
    • The psychology of engagement marketing in a digital world
    • Steps to create a dynamic and member focused website
    • Case studies of award winning events  

    Advocacy

    • Getting a meeting with government
    • Navigating your organisation through changing and uncertain times
    • Mobilising members to solve a crisis
    • In it for the long haul - establishing and measuring an enduring advocacy program

    We hope to see you at ACE 2015 in Brisbane on June 18-19!

    Warm regards,
    Kimberley

    Kimberley Miller
    General Manager Australia
    Australasian Society of Association Executives


  • 23 Apr 2015 4:40 PM | Louise Stokes

    Tony Hsieh knows the value of knowledge sharing. The Zappos CEO could have kept his industry-changing standards for customer service, employee engagement, and corporate culture to himself, but he chose to share them — and even wrote a book on his philosophy.


    Why would Hsieh reveal his billion-dollar company’s secrets to success? Because he understands that sharing knowledge is good for business.


    Whether you’re running a multibillion-dollar retail company or a small startup, you might be tempted to hoard your exclusive knowledge or trade secret as your “competitive advantage.” But in B2B and B2C environments and even in not-for-profits, sales and growth happen on shared grounds of trust. And the best way to build that, both internally and externally, is by sharing your knowledge at every level.


    Giving away your insights benefits you and your company


    CEOs don’t earn their positions by being shy about their intelligence. Business leaders promote their ideas and demonstrate their knowledge to get ahead. But why stop sharing once you’ve reached that executive spot? Your network wants to hear what you have to say, so capitalize on that influence and organize your thoughts using resources like spreadsheets or a knowledge-management template. It’ll make you a stronger leader and help grow your company.


    Knowledge sharing strengthens your business, both internally and externally, by:


    1. Creating a sounding board. All feedback is invaluable, no matter how insightful it is. By sharing your ideas with employees, peers, and customers, you’ll hear other viewpoints and critical takes, which will challenge your thinking and make you a more informed and well-rounded leader.


    2. Empowering your employees. You want your team to be innovative and proactive, and consistently educating them can boost their motivation and set them up for success. Whether you share articles you’ve published or approach your staff directly, every interaction sets the tone for what’s important to your business. Knowledge sharing also encourages interdepartmental collaboration, eliminating unnecessary barriers to making real progress.


    3. Training your audience. How much smoother would customer interactions be if you could eliminate the most common misunderstandings or problems before you start working together? By publishing content, speaking at conferences, or just chatting on the phone, you set clients’ expectations for the relationship and instill “good habits” before there’s any room for miscommunication. The more you educate prospects on how your company operates, the more comfortable they’ll feel working with you. When you prepare them for potential challenges, they’ll become better customers in the long run.


    4. Positioning you as a thought leader. By offering up your insights and experiences, you establish authority in your industry and gain exposure for your company. This is an important aspect of your company’s marketing plan, especially as credible, valuable content becomes increasingly important in growing a successful business.


    Amazon’s Jeff Bezos is known for his innovative, customer-centric strategies and has written and publicly discussed his approach. Like Hsieh, Bezos transformed his industry by sharing what works for his company. Their wild successes and active discussions about what they do differently not only makes them respected thought leaders, but also rallies their employees around a shared vision.


    By imparting your knowledge in relatable, actionable ways, you can get both employees and potential customers to buy in to your message. Knowledge sharing excites and inspires employees to work hard for your company and makes prospects more comfortable and educated throughout the purchase process.


    Don’t hold your knowledge hostage to make your company more exclusive. Consumers want approachable, socially conscious brands, and sharing your wisdom will help you earn their trust — and dollars.


    Don Broekelmann is executive vice president at Influence & Co., a content marketing firm based in Columbia, Mo. Broekelmann works with Influence & Co.’s brand partners to develop content marketing plans to create authentic engagement with specific customer segments.


    This article first appeared on Smart Blogs.

  • 23 Apr 2015 3:07 PM | Louise Stokes

    Organisation: Ngala

    Industry: Not-for-Profit, Parenting Services

    Location: Western Australia

    Number of locations: 18 Branches

    System: 11 Offices


    Overview
    Ngala is Western Australia’s leading not-for-profit provider of early parenting services for families with children 0-6 years and it is the oldest charitable organisation in the state, with 125 years of service to the community. Ngala is in contact with approximately 40 per cent of families giving birth in Western Australia each year.

    The organisation employs more than 200 staff and divides its activities across three entities: Ngala Community Services, which is responsible for delivering a range of community support programs; Ngala Childrens Services, which operates two childcare centres; and Ngala Family Services, a health service that includes among its facilities, a hospital providing intensive parenting services as either a day stay or an overnight stay.

    “The software did the job required and we liked the range of reports on offer, so when our needs had grown and it was time to bring the payroll back in-house, the obvious choice was to stick with Meridian.” 
    Suzanne Higgins, Ngala, Chief FInancial Officer
    Challenge
    Much of Ngala’s funding is project-based and comes from State and Federal government grants. Across all three entities, the largest portion of expenditure for each program is usually the payroll.

    “Payroll is around 80 per cent of our funding. Because it is part of every program and because it accounts for such a large percentage of the budget, we need to know at any time how much it is costing us, and we need to make sure it is accurate,” Chief Financial Officer, Suzanne Higgins explains. For some years, Ngala’s payroll management has been made easier with the help of Sage MicrOpay Meridian, a comprehensive and advanced payroll system developed to meet the needs of Australian employers.

    “Years ago we outsourced payroll to a company that used Meridian,” Suzanne says. “The software did the job required and we liked the range of reports on offer, so when our needs had grown and it was time to bring the payroll back in-house, the obvious choice was to stick with Meridian. The system had the benefit of familiarity and staying with the same solution was also going to make it much easier for us to transfer historical data back into the in-house system.”

    In particular, Suzanne liked the easy access to information, the range of data and the greater control over all aspects of payroll that Meridian offered. What’s more, the price was affordable and thanks to a Lotterywest grant Ngala could afford to bring payroll back in-house.

    Another important factor that helped to confirm her decision was the ready availability of Meridian skills, especially through Sage MicrOpay’s own nationwide payroll staff recruitment service. “This was helpful because it meant we could get the payroll up and running while we looked for a Payroll Officer. But it was also good to know we had a software system where we could always get well-versed staff if we needed them. This gave us confidence,” she notes.

    Solution
    Shortly after the decision to deploy Meridian, Suzanne recruited Lorena Garcia as the Payroll Officer. Over the course of the past 18 months, Lorena has been testing the boundaries of the payroll system.

    “It’s very user friendly software, laid out in basic terms with easy to follow procedures. You can generate reports on any of the data that is entered into the system, from personnel to wages. We regularly review costing reports, leave liability reports, increment reports and pay rate changes, among other things,” Lorena says. She points out the ability to email payslips ensures staff receive the information quickly and is saving Ngala administrative time and money.

    In another time-saving measure, earlier this year Lorena began working with the Meridian add-on, Meridian Express Super. This has automated payment of many of the organisation’s superannuation co-contributions and has reduced the time required for processing super payments by an estimated four working days per quarter.

    “The support network from Meridian is also really good,” she adds. “The helpline is responsive, and there are regular seminars and workshops that are very informative and useful.” She gives the example of Meridian’s end of financial year workshops, which bring everyone up to date on system changes, legislative requirements and provide practical advice to prepare for end of year.

    Room to Grow
    Suzanne estimates that staff numbers have increased by at least 50 during the time Ngala has been using Meridian and it’s a trend that she expects will continue. “Our growth areas are in child care and community services. We hope to continue to expand our services and to employ more people. We are confident that the Meridian system will grow along with us.”

    As a not-for-profit organisation, money is always hard to come by but Suzanne doesn’t let this limit her vision. She’s hopeful that one day Ngala will get the funding to explore some of Meridian’s other add-ons, such as HR. “I would love to eventually get this. There is so much opportunity for more efficiency if we can have employee timesheets and leave requests going through the system, rather than waiting for them to send paperwork in,” she concludes.

    About Sage MicrOpay
    Sage MicrOpay is a leading supplier of HR and payroll software and services. For over 25 years, Sage MicrOpay has provided solutions for thousands of Australian organisations of all sizes in various industries.

    Our systems are fully featured, easy to learn and use, while facilitating flexible HR and payroll management. As well as being packed with productivity enabling functionality our software is designed to streamline the payroll process and ease the talent management burden.

    Our offerings include e-HR, employee/manager self service, timesheet management, executive reporting and payroll.

  • 23 Apr 2015 2:50 PM | Louise Stokes

    One day Master Classes now launched in Melbourne and Sydney. Learn how to implement CRM successfully and avoid costly mistakes!  Courses are delivered by Hart Square, the only independent, sector-exclusive, CRM consulting company in Australia. Attend these valuable events to ensure that you learn from experts and are provided with the insights and secrets the others won’t tell you. 
    Bonus offer - FREE Samsung tablet for every attendee for a limited time only!


    In an Australian first, Hart Square are offering one-day intensive training courses that will provide not-for-profit organisations with the information and tools needed to select CRM for their organisation. Titled, ‘Insider’ this series of Masterclasses will provide valuable insight, practical advice, and information to assist organisations when considering their next technology purchase.


    Through small classes, these courses will teach organisations the Hart Square methodology and include all the templates that we use with our clients and have done for many years. The focus is on quality, not quantity.


    The master classes are delivered in two parts and part one starts in Melbourne and Sydney in May and will book out fast as places are very limited, the cost of the course includes a FREE Samsung Tablet for all new attendees and twelve months access to the Hart Square members portal, which is a mine of templates, eGuides, podcasts and other exclusive information only available to Master class attendees.


    Want to learn more, please click here.

    For the event specific details, please click here.

  • 23 Apr 2015 1:35 PM | Louise Stokes

    By Olivia Rog on the Workplace Leadership Blog


    Work life balance is often understood as either an elusive ideal or a complete myth. Often associated with overworked individuals in workplaces that don’t have a culture of flexibility, work-life balance has become a modern dilemma with improved technology and the ability to remain connected 24/7. Poor work-life balance has a direct consequence on organisational performance in that it decreases employee motivation and job satisfaction, and increases their intention to leave the organisation.


    I recently attended a symposium where Professor Michelle Ryan spoke about how identity can predict perceptions of work-life balance. Ryan argues that work-life balance needs to be a key organisational focus, given the changing demographics in the workforce, technological advances, and its implications in diversity policy and practice.  Work-life balance, she argues, can impact an individual’s job satisfaction, performance, stress, commitment, and intentions to leave the organisation.


    So how do people achieve a positive work-life balance? Is it even possible?

    To understand the answers to these questions, we need to go beyond an analysis of the total hours spent at work. In her presentation Ryan outlines how having control of time, flexible work practices, and organisational demands and culture impact an individual’s perception of balance.


    One of the main influences on the perception of work-life balance is the degree to which individuals perceive they ‘fit’ in an organisation.

    ‘Fit’ is an interesting concept in the workplace, as it varies according to organisational culture, individual values, their alignment with the organisation’s mission, and the impact of co-workers and peers. A study by Morse and Lorsch highlights how organization-task fit is simultaneously linked to and interdependent from both individual motivation and effective unit performance. According to Ryan, if an individual perceives they fit in an organisation, they are more likely to perceive themselves as having a positive work-life balance. Perception of ‘fit’ in an organisation also correlates with the presence of others similar to them who are higher up the organisational ladder. A perception of similarity between an individual and their organisational leader creates a sense of belonging in employees, enabling them to feel comfortable being themselves in the workplace. An increased perception of fit may also mean sacrificing time spent outside of work is worthwhile.


    Work-life balance is therefore a subjective concept largely dependent on an individual’s perception of fit in an organisation, their values and how willing they are to sacrifice non-work time for work-related activities.

  • 23 Apr 2015 12:18 PM | Louise Stokes

    The Australian government should outsource social services to the private sector by providing tax breaks to corporations behind business ideas that help the vulnerable, leading US business scholar Mark Kramer has said. 


    The co-founder and managing director of US-based social impact advisory firm FSG said the government played a key role in galvanising companies to come up with services that would be both lucrative for the provider, and beneficial to the disadvantaged and neglected sectors of society – a concept he labelled "shared value".


    "There is a tremendous opportunity for government to play a role in several ways. First, to the extent that business can come in and address problems and meet social needs in ways that would otherwise cost the government money, there is a strong case to be made for a subsidy or tax holiday, to encourage businesses to move in this direction," Mr Kramer said during his visit to Australia for the Shared Value Forum on Tuesday, hosted by the National Australia Bank.


    "Second, government itself is a huge purchaser of services, and by building a shared value component into their requirements, they can encourage companies to move in this way.


    "It's all about measure. Business is very used to measuring financial results, and not at all used to measuring social impacts of what they do. But by beginning to require measurement about social outcomes and social impacts, you begin to change the practice of business."


    Australian state governments are starting to lean on the corporate sector for social services, with the NSW state government introducing social benefit bond trials – a new breed of financial instrument used to help fill the funding shortfall needed to provide social services. The NSW government has promised investors a return for innovative funding schemes for welfare programs aiming to reduce the number of children needing foster care and affordable housing. 


    Speaking on a panel with other business leaders, Mr Kramer said business leaders failing to see the competitive advantage in investing in projects with social value would lag. 


    "Business can't succeed in a failing society. There are immense opportunities to make money by meeting social needs that have been overlooked before or addressed only by government and non-profits. I think companies that are not exploring shared value opportunities are losing out to competitors that do ... it is raising the bar on competition."


    Fellow panellist and chief executive of Bendigo and Adelaide Bank, Mike Hirst – who has said publicly that banks should take seriously the concept of corporate social responsibility – said tax holidays were helpful, but the less government involvement in the private sector the better. 


    "What we've seen over time, especially in my industry since the GFC, is that the amount of regulation that has come in ... really does hold business and my industry [back] from being able to achieve the things they need to achieve. There needs to be a mature discussion around how we can better operate around things like social value," he said.


    "When you see an issue that needs a resolution the way you can go about that is through commercially driven opportunities that provide outcomes. Shared value, if we were to talk about it, is a commercially oriented, co-operatively spirited approach to doing business."


    In an incendiary 2011 Harvard Business Review article, Mr Kramer coined the term "shared value". The article, co-authored by Harvard Business School's Professor Michael Porter, led to the establishment of the Shared Value Initiative, an international hub for business leaders and stakeholders investing in economically valuable projects with social benefit. The Australian branch, called Shared Value Project, was launched at the beginning of 2014, with the National Australia Bank, Nestle Australia and Bendigo and Adelaide Bank among its partners. 


    Mr Kramer singled out the banking and insurance sectors in Australia as industries taking on projects of shared value. He said areas in Australia crying out for innovative business solutions were affordable housing and employment.


    Other figures on the panel included vice president of Business in the Community Dame Julia Cleverdon and Save the Children Australia's chief executive Paul Ronalds.


    Written by Timna Jacks, originally sourced from SMH.com.au. Please find the original article here.



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