Why CEO’s Shouldn’t Always Embrace their Staff Cultures

23 Aug 2016 3:48 PM | Deleted user

A new study suggests that CEOs whose cultural values match those of their staffs’ can struggle. That’s not license to be a contrarian, but an opportunity to think about what’s missing.


You’re about to be hired as CEO by an organization that’s excited about a lot of things you offer: your experience, your understanding of strategy, your wisdom about the industry, your poise as a public speaker. Plus, the head of the search committee has told you that you’re a great fit with the culture of the staff.


Don’t get too comfortable.


A good “cultural fit” can be important, but walking in lockstep with the staff’s culture has its downsides. According to a recent report in the Journal of Applied Psychology, it’s not always in the best interest of the CEO to adhere to the culture of the organization that he or she leads. If, for instance, a company takes pride in its get-it-done-on-time environment, a get-it-done-on-time taskmaster isn’t necessarily going to be a boon to the organization. Indeed, it can sow resentment among the staff (“Why’s she lecturing us on what we already know?”). And it can blind the organization to new ways of thinking that don’t stoke new ideas. (What if, in the insistence on hitting all those deadlines, people aren’t thinking about which deadlines take priority, or quality control during the process?)


Put more bluntly, a CEO in total agreement with staff can be overbearing. As the report puts it: “CEOs are least effective when high levels of task or relational behaviors are accompanied by high levels of corresponding culture values. This pattern of relationships suggests that organizational culture can be a substitute for leadership. Because culture provides employees with relational- and task-oriented cues about how to behave, these values and norms can attenuate the need for corresponding leadership behaviors.”


Chad Hartnell, an assistant professor at Georgia State University and one of the study’s authors, suggests that execs would do well to zig a little when their staff is zagging. “Similarities between leadership and culture can produce a myopic focus on things that have worked in the past while precluding employees from acquiring other resources or processes that could enhance success,” Hartnell says in a release from GSU. “CEOs should be mindful about focusing employees on important outcomes and processes that cultural signals may overlook.”


As an example, Hartnell points to former Delta Airlines CEO Richard Anderson, who brought a bottom-line emphasis to a company that complemented its relationship-oriented culture. He pioneered an era of airline mergers, including a successful one with Northwest, that might not have worked in a safer, more change-averse environment.


A few caveats here. First, the study focuses exclusively on CEOs of technology companies, and very few of the CEOs studied were founders, which makes a difference—people building an organization from the ground up are “formative in imprinting the organization’s values, beliefs, and assumptions.” the authors write.


Perhaps more importantly, the study isn’t giving permission to CEOs not to listen to their staffs or try to bully their own cultural vision onto an organization. “CEOs need to be aware of the organization’s culture and adjust their leadership styles accordingly, particularly because it is easier to change one’s leadership behavior than to change an organization’s culture,” they write.


In doing that, the study suggests, leaders should be looking for areas in need of repair. If staff cohesion is a problem, a CEO with a strong relationship mindset can help; if performance is the issue, a CEO who can keep teams on task has value.


Leaders must search diligently for what isn’t currently being handled by the culture and fill in the gap,” Hartnell says. “They should adopt a leadership style that builds upon the positive aspects of the existing culture, contributing to the culture without undermining it.”


This article was originally sourced from Associations Now and was written by Mark Athitakis.  


Strengthening Trans-Tasman Connections: AuSAE and Tourism New Zealand Business Events Renew Partnership

Association professionals across Australia and New Zealand have even more reason to explore trans-Tasman opportunities. AuSAE is proud to announce the renewal of its longstanding partnership with Tourism New Zealand Business Events, celebrating 11 years of collaboration.

For over a decade, this partnership has strengthened connections between the two countries, helping associations expand networks, share knowledge, and deliver world-class events.

Toni Brearley, CAE, Chief Executive Officer at AuSAE, said:

“Our partnership with Tourism New Zealand Business Events has opened doors for association leaders to plan unforgettable events and connect with peers across the Tasman. Together, we’ve created opportunities, shared knowledge, and elevated the experiences of our members and their delegates. This partnership reinforces our commitment to fostering strong trans-Tasman collaborations, helping associations innovate, grow, and deliver outstanding value to their members.”

Helen Bambry, Business Events Manager at Tourism New Zealand, added:

“Partnering with AuSAE means we can directly support association professionals in bringing their next international business event to New Zealand – offering assistance, funding, and support to ensure exceptional experiences for both organisers and delegates.”

Watch the Tourism New Zealand Business Events video

What this partnership means for you

For Australian associations:

  • Receive expert guidance and support to bring conferences or member events to New Zealand.
  • Access funding assistance through Tourism New Zealand Business Events.
  • Expand your network and build partnerships with New Zealand peers and industry leaders.
  • Deliver international experiences for members and delegates just across the Tasman.

For New Zealand associations:

  • Strengthen professional connections with Australian association leaders through AuSAE’s network.
  • Share expertise and collaborate on professional development, governance, and member engagement initiatives, and more.
  • Gain visibility within the broader association community in Australia and New Zealand.
  • Access opportunities to host international association events and delegates in New Zealand, boosting local engagement and knowledge exchange.

About AuSAE:

The home for association professionals, the Australasian Society of Association Executives (AuSAE) is the leading - and only not-for-profit, member-based - organisation supporting association professionals in Australia and New Zealand. For 70 years, AuSAE has been a trusted partner for those working in associations, providing professional development, support, and networking to help association leaders achieve organisational goals, advance their careers, and strengthen the wider sector.

About Tourism New Zealand Business Events:

Tourism New Zealand Business Events provides expert guidance, funding, and support to attract conferences, incentives and corporate events to New Zealand.

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For more information about AuSAE, please contact Toni Brearley, CAE:
Toni Brearley, CAE
Chief Executive Officer, AuSAE

E: toni@ausae.org.au
T: + 61 458 000 155

To apply for funding and support to host a conference in New Zealand contact Helen Bambry:
Helen Bambry
Business Events Manager, Tourism New Zealand

E: Helen.Bambry@tnz.govt.nz
T: +61 415 933 325


The Australasian Society of Association Executives

Contact us:

Email: info@ausae.org.au
Phone: 1300 764 576 (within Australia)
Phone: +61 7 3268 7955 (outside Australia)
Address: Unit 6, 26 Navigator Place, Hendra QLD 4011, Australia

                    
        


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