Join Our Team as a Member Engagement Officer at FBAA!

About Us:
The Finance Brokers Association of Australasia (FBAA) is the peak professional body representing finance brokers nationwide. With over 13,000 members and growing, we are at the forefront of advocacy, support and innovation in the financial services sector. We are seeking a dedicated and enthusiastic Member Engagement Officer to support our members' journey - from onboarding to long-term engagement.

Why Join FBAA?

• Work with a passionate team in a purpose-driven, values-based organisation
• Opportunity to directly impact member satisfaction and retention
• Supportive leadership and development opportunities
• Hybrid work options available

Your Role:
This role is at the heart of our member experience. You’ll be engaging with both prospective and existing members through proactive outreach, primarily over the phone. Your focus will be on welcoming new members, supporting their onboarding and helping ensure a positive and connected experience with FBAA throughout their membership lifecycle.

Key Responsibilities:

• Conduct welcome calls and proactive follow-up with new members
• Support the transition of event attendees into members through follow-up engagement
• Collaborate with the Memberships Team on retention outreach and data-informed renewal strategies
• Provide administrative and coordination support to the Business Development, State Presidents and Events teams
• Assist with event registrations and post-event outreach via phone and email
• Maintain accurate member records and contribute to CRM and membership systems

What We’re Looking For:

• Experience in a customer engagement or outbound calling role
• Strong interpersonal skills and a genuine desire to support others
• Confidence using CRM systems, Microsoft Office and Google Workspace
• High level of initiative, accountability and attention to detail
• Positive, professional demeanour and alignment with FBAA’s values

What We Offer:

• Full-time position with competitive salary package
• Flexible hybrid working arrangements (Brisbane-based preferred)
• Ongoing training and professional development
• Work with a team that values kindness, consistency and innovation

How to Apply:
If you’re passionate about creating meaningful connections and supporting members, we’d love to hear from you. Please submit your cover letter and resume via SEEK by Friday, 9 May 2025.