The consumer landscape has fundamentally shifted. Technology has and will continue to change how we live, work and play. Members demand the same level of customer experience from their association as they do from the other service providers in their lives. They want services delivered on-demand, flexible, frictionless and personal.
In this rapidly evolving world of customer experience, how do membership organisations grow and adapt to integrate the concept of Member Experience (MX) into our current structures? What fundamentals do we have, right? What needs to change?
Join your peers at MX and hear from leading industry experts and sector trailblazers as we exchange learnings, share insights, explore new technology to enhance membership outcomes, and better understand what members want from their association using a CX strategy.
The Australasian Society of Association Executives (AuSAE)
Australian Office:Address: Unit 6, 26
Navigator Place, Hendra QLD 4011 AustraliaFree Call: +61 1300 764 576 Phone: +61 7 3268 7955Email: email@example.com
New Zealand Office:Address: 159 Otonga Rd, Rotorua 3015 New ZealandPhone: +64 27 249 8677