About the CDAA
The Career Development Association of Australia (CDAA) is the national peak body for career development professionals, committed to ensuring that all Australians can access quality career support.

We lead excellence in career development through connection, professional growth, and advocacy. With members across the country, we foster collaboration, inclusion, and innovation to strengthen the impact of our profession.

About the Role
We are seeking a motivated and detail-oriented Membership Services Officer to join our small, dynamic National Office team on an initial 12-month contract. Reporting to the Operations Manager, this role plays a key part in delivering an exceptional experience for our members and supporting the day-to-day operations of the Association.

You will manage membership processes, maintain data accuracy within our CRM (IMIS), and contribute to engagement and partnership initiatives that support our strategic goals.

• Candidates should have a minimum of 2+ years experience in membership services.
• This part-time position requires 20 hours per week.
• This role is aligned to the SCHADS award level 2.

Key Responsibilities

• Administer all membership applications, renewals, resignations, and upgrades in IMIS. Including Invoicing members and member payment reconciliation.
• Maintain accurate and up-to-date member records, ensuring compliance with privacy and data standards.
• Provide responsive, professional service to members via phone and email.
• Support engagement campaigns, onboarding communications, and membership renewals.
• Prepare and generate regular membership reports for management and committees.
• Support partnership and promotional activities that enhance member value and visibility.
• Collaborate with a small remote team to improve systems, workflows, and member experiences.

About You
You are organised, professional, and service-focused, with experience in administration, membership coordination, and excel at customer engagement. Ideally, you have demonstrated knowledge from within a not-for-profit or member-based association environment.

You are comfortable working independently, enjoy improving processes, and have an eye for accuracy and detail. The ideal candidate would be based in or around Adelaide to allow for in person team meetings and meet ups.

Essential Skills & Attributes

• Experience using membership or CRM systems (IMIS experience highly regarded).
• Strong customer service and communication skills.
• Proficiency with Microsoft 365 (Excel, Word, Outlook, Teams).
• Confidence with basic financial administration (invoicing, reconciliation).
• Ability to multitask, prioritise, and work within deadlines.
• Collaborative, proactive, and committed to excellence and continuous improvement.

Why Join Us?

• 12-month contract with potential for permanency.
• Flexible, remote role – work from home, ideally based in Adelaide
• Join a supportive, values-driven team passionate about career development.
• Opportunity to contribute to a national association making a real impact.
• Ongoing professional development and learning opportunities.

How to Apply
Please submit your resume and a brief cover letter here via SEEK outlining how your experience aligns with the key responsibilities and essential skills of this role.

For more information about CDAA, visit www.cdaa.org.au.