Concerned about membership retention? Here’s how to create an effective renewal process. Also: Gauge your social media performance with a new benchmarking study.
Membership-based organizations take a tremendous amount of time to come up with strategies for gaining new members. Devising ways to keep those members requires just as much thought.
If you’re looking to increase your membership retention rates, check out this post from VP Associations, which shares tips for creating a membership renewal series.
Start with making sure your timing is right for sending renewal notices—they should be sent well before the membership expires. “If your association provides critical benefits, don’t wait to renew a member right at their expiration and risk their losing access to those benefits,” writes publications director Jake Smith. “While losing those benefits might *make someone *’miss you’ enough to renew, the thought of losing them should be enough.”
If your organization is sending renewal notices only via email, you’re making a mistake. It’s true that email is inexpensive, but it’s also easy for members to overlook. “A multichannel approach—snail mail, email, perhaps a phone call provided it’s from someone in the home office and an ‘authority‘* on the association*—will be sure to reach your members.”
VP Associations also makes recommendations for personalized copy, response methods, surveys, tracking, and more.
If your social following is smaller than those of your competitors, you may feel like you’ve done something wrong. But that’s not necessarily the case.
A new M+R Benchmarks study says every organization needs to set realistic expectations for social performance, and you can start by examining your email list. According to the study, for every 1,000 email subscribers nonprofits have, the average group has 428 Facebook fans, 141 Twitter followers, and a measly 39 Instagram followers.
The report also provides benchmarks for earned reach, posting frequency, and engagement rates.
This article was originally sourced from Associations Now.